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What is Victor Dorr’s Shipping Policy?

  • We strive to deliver products purchased from Victor Dorr in excellent condition and in the earliest possible time. If the order is cancelled, lost or undelivered to your preferred location, we will refund the complete order amount including any platform handling fee, if paid online.
  • If you return an order delivered to you, platform handling fee will not be refunded. However if you self – ship your returns, we will reimburse self – shipment charges based on Victor Dorr ‘s Returns Policy. For accounts whose return behavior violates our fair usage policy, platform handling fee will be non – refundable irrespective of order value.
  • Order value is calculated after applying discounts / VAT / GST or any other applicable charges.
  • Shipment will be done within 7- 8 working days after receipt of payment
  • Please do provide your Full Address and Contact numbers during making payments OR by email immediately after making the payment for easy and quick delivery.
  • We ship within India by through reputed couriers like DHL, Fedex and others depending on the region and network.
  • Payment gateway takes 24-48 hrs. to confirm the payment to check for fraudulent transactions. Shipment/delivery time of order processing starts from the day of receipt of the payment confirmed against the order placed with Victor Dorr. Usually all orders are processed and shipped within 7 working days, once payment is confirmed. However, certain categories of products have different lead-times for delivery due to the nature of the product. Do check the delivery timelines for each product while ordering. Victordorr.com shall not be liable for any delay / non-delivery of purchased goods in the event of flood, fire, wars, acts of God or any cause that is beyond the control of victordorr.com
  • The User agrees to provide authentic and true information. victordorr.com reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly), victordorr.com has the right in its sole discretion to reject the registration.

How can I get my order delivered faster?

Kindly inform to us the complete details by mail – support@victordorr.com

I have received a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

Please do not use the item for which claim is being raised.

You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)

The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users

The refund for prepaid/Cash on delivery orders will be done after the investigation

You may not be liable for a refund, if he/she falls in any of the scenarios stated below:

Failure to provide adequate information about the case.

Failure to provide snapshots of the packet and box(if any)

If a pilferage delivery was received, pilferage claims must be made the same day.

You must not dispose of the packaging for 3 – 4 days post – delivery. We might need to pick-up your packaging for investigation at our end.

How are orders placed on Victor Dorr delivered to me?

All orders placed on Victor Dorr are dispatched through courier partners such as DHL, Fedex and others depending on the region and network.

For any queries, write to us at support@victordorr.com OR Call Us @ 9311808328