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Terms and Conditions

Welcome to VICTOR DORR!

The brand VICTOR DORR, parent company SHIVEN IMPEX PRIVATE LIMITED having its office at Plot no.371, Udyog Vihar Phase VI, Sector 37 Gurgaon – 122001, India are the manufacturers of Genuine Leather Garments offering you an array of trend-setting styles and the finest designs, 

  1. What is the Cancellation, Return and Refund Policy?

2.1. In keeping with Victor Dorr’s  goal of ensuring User satisfaction, this cancellation, return and refund Policy (“Cancellation, Return and Refund Policy”), together with the terms of use, sets out Victor Dorr’s  procedures and policies in accepting: (a) Product cancellations before the Product is delivered to a User; or (b) Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.

2.2. Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.

  1. Terms of cancellation

3.1. Cancellation before dispatch.

3.1.1. A User is permitted to cancel orders within 24 hours of the order confirmation. 

3.1.2. Upon successfully placing an order on the Platform and after VICTOR DORR has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.

3.1.5. In SHOP PURCHASE, payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank. The refund will be credited either in Victor Dorr Wallet or Credited in same Payment source where it came from as per the option selected by the customer

3.2. Cancellation after dispatch. We do not accept post-dispatch cancellation of orders.

  1. Terms of Return and Refund

4.1. The category-wise details are set out below which shall apply, subject to the other Terms and Conditions of this Cancellation, Return and Refund Policy. Do read all sections carefully to understand the conditions and cases under which returns will be accepted and check the Products display page for Product specific return information.

Product Category          RETURN & EXCHANGE POLICY 
SHOPAny apparel, 
  • Choose to return or exchange for a different size (if available ) within 7 days
  • 7 days return  – Unused with Proper Tagging, Packing & Sealing  
CUSTOMIZEAny apparel,
  • No return & exchange 
  • Fitting can be modified
Product CategoryRefund Policy
SHOPAny apparel, 
  • Within 7 days from Reception / Inspection of return
CUSTOMIZEAny apparel,
  • No return & exchange 
  • Fitting can be modified

 While raising a request for return on the Platform, the User shall have the option to seek a refund of the money paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Cancellation, Return and Refund Policy and are, among other conditions, unused, unwashed, with price tags intact, all packaging material undamaged and unused. Such returned Product(s) should not carry stains, sweat, detergent, or body odour. VICTOR DORR reserves the right to alter and enforce this Cancellation, Return and Refund Policy at any time without having to serve a prior notice on the User. However, VICTOR DORR will notify the Users of any change in the Cancellation, Return and Refund Policy by posting a notice on the homepage of the Platform.

  1. Grievance Redressal

Any grievances relating to the Cancellation, Return and Refund Policy may be directed by you to the grievance officer of VICTOR DORR who can be contacted at Support@victordorr.com

  1. License

We have granted permission to download one copy of the material temporarily (information or image) on Victor Dorr’s website for personal, non-commercial viewing only. This is not a transfer of title, just a grant of license and under this license you may not:

  • modify, copy or recreate the materials; 
  • use the material for any commercial purpose
  • use the materials for any public display (commercial or non-commercial);
  • remove any copyright from the materials; 
  • transfer the materials to another person or recreate on any other server
  1. Modification

We may revise the terms and conditions at any time without any notice. By using our website you agree to be bound by the then current version of these terms of service.